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Sarah Freno

Sarah Freno

Sarah Freno

Director of Group Services, Pacific Blue Cross

Breakout session 4: Where Efficiency and Psychological Health Meet: A discussion on the intersection of LEAN and Psych Health and Safety | February 23, 2016 | Vancouver

Director of Group Services, Pacific Blue Cross

Sarah is the Director of Group Services at Pacific Blue Cross (PBC), which has been British Columbia’s leading benefits provider for over 75 years. Together with BC Life, PBC’s subsidiary, they provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians.

In her role Sarah leads a department of approximately 70 people, who set up the group benefit plans and enroll members. Because Group Services is central to most processes within PBC, Sarah has had many opportunities to collaborate with internal and external stakeholders to improve processes, and has led numerous process improvement initiatives.

Sarah has a Bachelor of Arts degree in Linguistics. She received her Certificate in Operational Excellence from Sauder School of Business in February 2015 and is currently taking Lean training with Lean Sensei International.

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